Why should I use Saynama for a repair?
If your smartphone or devices are important to you, it's crucial to have a reliable solution for repair or replacement when accidents occur, especially if you depend on your smart devices for daily life. Our Saynama technicians undergo rigorous training and regular testing to ensure they have the expertise and qualifications to repair almost all leading devices. With nearly 500,000 repairs to date, we are a trusted repair center that prides itself on the quality of our services. If you aren’t satisfied with a repair, contact us using the form at the bottom of the page.

How long does a repair take?
We pride ourselves on our express repair service. Our most popular repairs can be completed in any of our Service Centres within 30 minutes, while some tablet, laptop, and postal repairs may take between 48-72 hours. We strive to return your devices looking as good as new in the shortest time possible. Significant damage might take a little longer as our expert repair team works to ensure your device is fixed to a high standard.

What should I do before handing over my device?
We always recommend that you back up your device before visiting us. In the worst-case scenario, we may contact you to ask for your approval to wipe your data if the repair requires it. All other devices can be sent to us as they are, and we will handle the rest to ensure your device is in good hands.

Does my phone come with a warranty?
We understand that you want your repairs done correctly and to a high standard. That's why most of our device repairs come with a 1 year warranty. Please check our terms and conditions for more details on which devices are covered and the duration of the warranty period.

How does the walk-in service work?
Our walk-in services allow you to have your phone repaired immediately, often within 30 minutes! You can see the time required for each repair when you book on our website. This estimate accounts for the number of customer repairs currently being handled at your chosen repair center, so you know how long you might expect to wait.

If I use Saynama, will this void my manufacturer’s warranty?
Like most third-party repair services, using our service can sometimes void your manufacturer’s warranty. The good news is that we provide our own warranty for all of our repairs! Be sure to check the specific terms and conditions for your device.

I only have a small crack on my screen. Do I need a full-screen replacement?
Yes, we advise that any size of crack should be repaired, as it can cause further damage and you risk glass splinters when using your device. We offer full-screen replacement regardless of the size of the crack, and most of our screen replacements come with a 1 year warranty, ensuring you are fully covered.

How much does it cost to change a phone screen?
Phone screen repair costs vary based on device type, size, and parts used. Larger devices and specialty screens, like those with curvature or foldable features, require more specialized repair services and thus may be more expensive. Repair prices also differ between older and newer device models, with newer models potentially requiring less readily available parts. At Saynama, we offer various deals to help you find a quality phone screen repair at the best possible price.

Is Saynama a Samsung Authorized Service Provider?
Yes, Saynama is an Authorized Service Partner for all out-of-warranty repair services for Samsung devices, using genuine Samsung parts. We also offer repair options using compatible Samsung parts that undergo a strict testing program to meet our high-quality standards, and each repair is backed by our own Saynama warranty.

Are Saynama screens genuine branded parts?
At Saynama, we aim to offer our customers a broad range of repair options to suit all budgets. For Android devices (e.g., Samsung, Google, Huawei, Oppo, and OnePlus), our screens are manufacturer originals. For Apple devices, we offer the option of either manufacturer original or high-quality compatible screens, depending on your repair choice. All parts, branded or otherwise, are rigorously tested to meet our strict high-quality repair standards, ensuring an excellent finish on your device.

Why does Saynama ask for my PIN or ID before repair?
Providing your PIN or passcode ID before the repair is optional. We advise providing this information so our technicians can verify that the device is fully functional before you collect it. Our repairs typically undergo a series of tests, including touch sensitivity and camera quality, which may require accessing your device. At no time would our tech repair team access your personal information or intrude on your privacy. Our Privacy Policy is available online to help you protect your data when using our services.

Does Saynama offer support after repair?
Yes! You can easily contact our customer service team. Additionally, please review our warranty guidance for more details.

Does Saynama have any special offers and deals at the moment?
Everyone loves a great deal! At Saynama, we aim to offer our customers the best value for money while providing high-quality repair services. Check out the latest offers available when booking with us today.

Will my device be liquid-resistant after a repair?
Although we use the same seals as your device's manufacturer when reassembling, we cannot guarantee waterproofing or resistance. Other repair services will often state the same, as the IP rating cannot be re-instated once a device has been opened.

How much are phone screen repairs?
At Saynama, we strive to provide our customers with the best value for money and the most competitive prices for quality repair services. However, our prices vary depending on the parts used and the device being repaired. When booking your repair appointment, we will ask if you prefer branded or standard compatible parts. Branded parts may cost more but offer additional peace of mind, while standard compatible parts come at a lower cost without compromising quality. All parts undergo strict testing before use in a repair. We also offer deals and offers for our customers.

Can you tell me more about iPhone battery replacement pricing?
iPhone battery replacement is a specialty at Saynama. Many customers are unaware that replacing their iPhone battery can restore their device to factory standards and improve performance. If your iPhone loses battery quickly, requires constant charging, or runs slower than it should, you may need a battery replacement. The cost varies based on model, device type, and age. Newer iPhone models may have higher replacement costs, while older models are more reasonably priced.